Quick Questions.

How do I sign up and start shopping?


Is Openpay safe & secure?
Yes, protecting your information is very important to us. All card data is encrypted and we maintain stringent physical, electronic and procedural safeguards to protect your information.
Does Openpay perform a credit check?
Depending on the purchase amount you are making, you may be asked to consent to a credit check. In those instances, your consent will be clearly requested before a credit check is performed and your Openpay plan is created. Please note, this will lodge a credit check which may impact your credit score.
How do I make payments?
We take payments automatically on your scheduled date. If you’d like to pay back earlier, you can do this free of charge via your Openpay account.
When will my next payment be due?
Our plans are made up of equal weekly or fortnightly instalments. Your first instalment is paid on the day at checkout, where you can then customise your second instalment date (up to 14 days later). All remaining instalments will come out a week or fortnight apart, as chosen by you. If you need to reschedule any payment dates, give us a call to learn about your options.
I missed a payment, what should I do?
No worries. You can manually make a payment on a late instalment via the Openpay app. You can also call us on 1300 168 159, or contact us via live chat to discuss your options.
* What if I want to return my purchase?
Full returns and partial refunds are available. Please return your goods to the merchant they were purchased, in line with the merchant’s returns policy. Once approved, you’ll receive a full or partial refund of any payments you’ve already made to us. All returns are subject to the merchant’s return policy.