Frequently Asked Questions
Why is Afterpay now asking for the first payment for Outdoor furniture purchase ?
Afterpay company has decided that all of their customers will now pay the first payment upfront. This will allow them to support those in the community that perhaps are less fortunate than others and are doing things tough right now. Sometimes it might appear on your account as a second installment.
Can I close the Afterpay account after purchasing outdoor furniture ?
Yes, you can close your Afterpay account. We do need to make sure that you have paid all your outstanding installments first. Then send a quick message to us and let us know you wish to close your account.
I want to purchase outdoor furniture, how do I know my Afterpay limit ?
It will depend on whether you have linked your Afterpay account to a debit card or with your credit card. If you link your Afterpay account to a debit card, then you will not have more than $500 outstanding or your next purchase won't go through. If you have a credit card linked to your Afterpay account, your Afterpay limit is up to $1500.
I have purchased outdoor furniture, now how do I permanently delete the Afterpay account ?
To delete Afterpay account, follow these steps below:
1. Go to the following URL “https://help.afterpay.com/hc/en-au/requests/new? ticket_form_id=360000175291“
2. Enter that Email Address which is linked to the Afterpay account you want to delete.
3. Enter your First & Last Name.
4. Type your Date of Birth.
5. Enter your Registered Mobile.
I have purchased outdoor furniture with Afterpay. Now I don't want to receive any message from Afterpay. How
do I stop getting texts from them ?
No worries, you can opt-out by clicking the 'unsubscribe' button at the bottom of any marketing email. But this will only stop marketing materials; your payment reminders/order/refund confirmations will still be sent and cannot be turned off.