We regret to inform you that due to quarantine laws, our Manuka Honey cannot be shipped to Western Australia. If you're interested in purchasing our 100% raw Australian active Manuka Honey, Our honey is harvested from the East Coast of Australia and is tested by universities to ensure its quality and strength rating, with MGO ratings ranging from 514 to 1450. Manuka Honey is renowned for its unique non-peroxide activity (NPA), which boosts its antibacterial and antiseptic properties. Our honey is rated using the MGO system, with higher ratings indicating higher antibacterial activity and natural enzymes. Please note that if you observe foam on the top of our raw Manuka Honey, it is due to air bubbles trapped during the aeration and packaging process and does not affect the quality of the honey. However, we recommend not giving honey to children under 12 months old due to its high MGO content. For more information on the benefits and properties of Manuka Honey, please read our blog post or download the AMHA Australian Manuka Honey Facts sheet.
Cancellations of "pay over time" orders may incur a cancellation fee as some providers do not refund merchant fees. We only charge the amount we are charged.
For your protection we offer free transit insurance on all orders. Should your item arrive damaged please let us know so we can provide you with the claims procedure.
Returns of larger items can be very expensive so please choose carefully. We are here to help with any questions you may have prior to ordering.
Due to some carrier restrictions there are certain postcodes that we are unable to deliver to. Please do not place an order if you are located in one of the postcodes below for all items. Please scroll down to bottom of page to check bulky item over 22kg (in dead weight or cubic weight) postcode exclusions. We try to ship all orders within 1 business day however it can take up to 3 business days. (This is more common in peak periods) Once you receive your tracking information most courier tracking sites will provide an ETA for delivery. We are unable to offer express or air shipping currently.
We partner with the following carriers:
RETURN POLICY
You're entitled to a refund, replacement or repair if:
- The item is faulty or damaged
- You were sent the wrong item
- You were sent the wrong size
- The item is significantly different from the product images and description
You are NOT entitled to a refund because:
- You just changed your mind
- You found the product cheaper at another store
- You don't like it
- You bought the wrong size
The product has a fault that you knew about before you bought it.This includes instances where the fault was listed in the description.
For Electronics include mobile and tablet. We don't take returns on electronics product. If product is faulty we will send replacement. There will be no refund on electronics product. Note :
we are not accepting any return on any items because of restricition of covid.
please before you place an order make it sure you placed the correct item.