Please take care when placing orders. Customer service is our highest priority however we process large volumes of orders every day and due to the nature of our automation in most cases we are unable to stop an order shipping once the order is placed. We don't place many restrictions on returns (see full returns and cancellations policy HERE however if you decide you wish to cancel or return an order the return shipping costs must be paid by you. (Excluding warranty items or any cases we make an error). For the most cost effective returns on items up to 25kg and up to 1.2M at the longest point we recommend www.sendle.com.au

Cancellations of "pay over time" orders may incur a cancellation fee as some providers do not refund merchant fees. We only charge the amount we are charged.

For your protection we offer free transit insurance on all orders. Should your item arrive damaged please let us know so we can provide you with the claims procedure. 

Returns of larger items can be very expensive so please choose carefully. We are here to help with any questions you may have prior to ordering. 

Due to some carrier restrictions there are certain postcodes that we are unable to deliver to. Please do not place an order if you are located in one of the postcodes below for all items. Please scroll down to bottom of page to check bulky item over 22kg (in dead weight or cubic weight) postcode exclusions. We try to ship all orders within 1 business day however it can take up to 3 business days. (This is more common in peak periods) Once you receive your tracking information most courier tracking sites will provide an ETA for delivery. See our Helpdesk Article for detailed information on shipping times. We are unable to offer express or air shipping currently.

Postcodes we are unable to accept any orders from:

Bulky Goods over 22kg. We are unable to deliver items over 22kg or have a freight cubic of 22kg or more applied to the Post Codes Below. 

We partner with the following carriers:

Simple Deals is partnered with Humm to help everyday Australians Buy Now Pay Later. The payment plans are a great value because Humm customers pay no interest, ever.

You can buy ‘Little things’ up to $2000 and choose to repay fortnightly or weekly in 5 or 10 slices. Start repaying and free up your balance to spend again.

For buying ‘Big things’ you can spend up to $30,000 instore and repay up to 60 months depending on what you buy.

Who can Humm?

You just need to have a “Yes” as the answer for the following:

• - Live in Australia
• - Be at least 18yo
• - Be legally allowed to sign a binding agreement
• - Have a valid email address and mobile number
• - Own an Australian debit or credit card

Why do I have two amounts - one for ‘Big things’, one for ‘Little things’?

• Humm realise you have two different types of spending. First, there’s everyday spending – little amounts you want to pay back fast. Then, there are big purchases, where you need more time to repay. With Humm, you can handle both quickly, easily and from the same App.

Can I increase my ‘Little things’ amount?

• Yes, you can. Humm calls it a boost and you can have your total increase to $2,000. You simply need to give Humm one-time access to your electronic bank statement. So that Humm can make sure you’re not overstretching yourself.

For more information visit: shophumm.com.au